Shipping

Please make sure that the shipping address is correct when you place your order. Once the order has been dispatched, we are unable to redirect it.

Shipping time is 3-5 days.

Shipping & processing fees include our service, processing, packaging and delivery costs. Products are delivered by air parcel post to all countries, or you can choose express service by DHL to all countries DHL serves.

Return policy

If you receive a product from King Eider and you are not satisfied with the purchase or it does not suit you, you are welcome to return it to us at your expense. When products are returned, it must be in the same condition as when you received it, i.e. with certificates, markings, clean and unwashed. We accept returns that are returned within 30 days of receipt.

You are responsible for paying for the return shipping of the product. When you return a product, you will receive a refund for the product price, but shipping costs will not be refunded. Please ensure the return is insured and shipped with a trackable method. King Eider is not liable for returns lost in transit.

All returned goods are inspected. If the product is in its original condition, we will refund the product within 10 working days. Shipping costs or other fees cannot be refunded. In the unlikely event that the product is returned to us in an unacceptable condition, we will contact you and may have to send it back to you.

After a product is purchased, it is not possible to return the product in exchange for another. In such cases, we recommend that the product be returned, and a new product purchased.

If you receive a defective, mistaken, or damaged product, please drop us a line at eider@eider.is and we will resolve the matter in cooperation with you.

The seller guarantees the buyer full confidentiality regarding all information provided in connection with the transaction. Information from the buyer will not be disclosed to any third party under any circumstances. These terms are governed by the provisions of the Consumer Sales and Guarantees Act No. 96/1992, the Sale of Goods Act No. 50/2000 as applicable, and the Consumer Protection Act No. 48/2003. All deadlines mentioned in Act No. 96/1992 start to run upon receipt of the goods.

King Eider reserves the right to cancel orders, for example, due to incorrect price information, and also to change prices or discontinue offering certain product types without prior notice.