Returned goods

If you receive a product from King Eider and you are not satisfied with the purchase or it does not suit you, you are welcome to return it to us at your expense. When products are returned, it must be in the same condition as when you received it, i.e. with certificates, markings, clean and unwashed. We accept returns that are returned within 30 days of receipt.

Fill in the name of the customer, the order number, and all details so that we can assist you with the return.

You can create a return form here www.eider.is/returns. Please note that there is a service fee of EUR 40.

The returns address is:

King Eider
Frúarstígur 6
340 Stykkishólmur 
Iceland 

Shipping

You are responsible for paying for the return shipping of the product. When you return a product, you will receive a refund for the product price, but shipping costs will not be refunded. Please ensure the return is insured and shipped with a trackable method. King Eider is not liable for returns lost in transit.

Refunds

All returned goods are inspected. If the product is in its original condition, we will refund the product within 10 working days. Shipping costs or other fees cannot be refunded. In the unlikely event that the product is returned to us in an unacceptable condition, we will contact you and may have to send it back to you.

Exchange

After a product is purchased, it is not possible to return the product in exchange for another. In such cases, we recommend that the product be returned and a new product purchased.

Defects

If you receive a defective, mistaken, or damaged product, please drop us a line at eider@eider.is and we will resolve the matter in cooperation with you.

Warranty

There is a 5-year warranty on all eiderdown duvets and pillows in a cotton cover.
There is a 2-year warranty on all eiderdown duvets and pillows in a silk cover

The warranty covers:

• Seams on the cover coming loose
• Manufacturing defects such as holes or defects in the fabric

Warranty claim
If you need to claim a warranty, contact us at eider@eider.is.
A receipt must be shown as proof of purchase.
The product is repaired in cases where possible.

If the product cannot be repaired, we will replace it with a new one, and if the same product is no longer available, we will replace it with the most similar product of the same value as the original product

We reserve the right to use other, but similar, fabrics if the original fabric is no longer available

Handling and care instructions must have been followed, otherwise the warranty does not cover the warranty terms and the product will not be replaced.

The warranty does not cover:

• Damage caused by unusual use
• If the product has not been used properly or has been abused in any way
• If animals have been allowed to use the product, e.g. walk or sleep on it
• If inappropriate or harsh external covers have been used with the product
• If more than one identical product has been purchased, only the defective product will be replaced
• For accidental damage, check if your home insurance covers such damage
• Damage that occurs if the product cannot be used or damage exceeding the purchase price of the original product
• Cleaning the product if the product manufacturer’s instructions for handling and care have not been followed
• Intentional damage or neglect of the product

Strict quality certification

All King Eider eiderdown products are certified by a certified down appraiser according to Icelandic Act no. 52/2005. The certification ensures that the buyer can trust that the product contains only high-quality Icelandic eiderdown. The weight of the down in the product is also confirmed by the certification.

JBA Japan Bedding Goods Association

IDFB International Down and Feather Bureau

The Icelandic Federation of Trade – Eiderdown export Association

Traceability Audit System (J-TAS) to identify the origin of down and feathers

Eider Farming Association of Iceland

We hand-pick down in the protected area of Breiðafjörður according to Act no. 54/1995.

The cleaning takes place in Stykkishólmur, a municipality that is Earth Check certified. EarthCheck – Good For Business, Good For The Planet

Handling & care

In order for the duvet to last as long as possible, good handling is essential. Avoid lying, jumping, sitting, rolling it around you, and crushing the duvet, if this is done, the down in the duvet will gradually be damaged and it will not last as long.  It is best to air eiderdown duvets and pillows regularly. Choose a time when the weather is dry and it doesn’t hurt if the sun is shining. It varies how often people like to air the duvet, but it is good to aim to air it anywhere from weekly to once a month. Airing rids it of dust Do not hit the comforter when airing it and also avoid shaking it a lot/hard. Always use a duvet cover and pillowcase around the duvet/pillow. Choose good quality duvets cover and pillowcases. Lightweight materials are better for the duvet. When you change the duvet cover, turn the duvet over on the other side inside the cover, it evens out the load on the duvet if it’s not always turned on the same side. King Eider recommends covers made of bamboo or silk.

When making the bed in the morning, it is good to ventilate the room well, e.g. by opening a window. It is good to turn the side up that faced you during the night. In this way, the duvet cools down faster and any moisture that has gotten into it during the night evaporates. If the duvet is stored e.g. during summer, store the duvet in the cotton bag that comes with it. Be careful not to roll it up too tightly before placing it in the cotton bag. It is important that the duvet cover is well ventilated. Moisture trapped in the duvet can lead to the down being damaged/decayed. If a mishap occurs and it is necessary to clean the duvet more thoroughly than to just air it, we strongly recommend taking it to those who specialise in cleaning down duvets. The duvets and pillows can withstand washing in exceptional cases, but then it is necessary to wash in a sufficiently large washing machine and use a short program, e.g. hand wash or wool wash with a good down soap.

Do not wash it at a temperature higher than 30°C. If the duvet/pillow is washed, it is necessary to put it in the dryer. If there are conditions to dry the duvet a little before putting it in the dryer, that is an advantage. Always try to reduce washing machine time as much as possible. When a duvet is put in the dryer, it needs to be removed several times and shaken outs a little during the drying time. Please note that when a duvet is washed, King Eider’s warranty for it is voided.